What to do about audio or video problems?

Eyevip Meeting leverages the official WebRTC standard for its audio and video conferencing solution. If you experience problems with audio or video, it may be due to your firewall. In this article you will learn how to proceed in should any issues arise.


Table of Contents

  • Device Test
  • What if my device test failed?
  • Firewall Settings

  • Device Test

    To detect problems at an early stage, you should test your device and the connection before participating in a video conference: Start device test

    The test runs in four steps:

    1. Can you hear the sound?
    2. Is your microphone working?
    3. Is your camera working?
    4. Connect to the server and play back your image. The two images should be in sync.

    If all tests were successful, your browser is configured correctly.



    What if my device test failed?

    If you encountered any problems during the test, please download the test report and contact our support team at: support@eyevip.ch

    .

    Firewall Settings


    Minimal Requirements

    In order to run successful audio and video conferences, firewalls must meet certain requirements. Download the document, with the minimum requirements that need to be set up here and please contact your IT: Firewall settings


    Servers and Ports

    The following servers and ports must be accessible for eyevip Meeting. These ports are not safety-critical:

    IPTCP PortsUDP Ports
    46.231.206.22580, 443-
    80.74.152.9680, 443, 32768-6553532768-65535
    86.119.42.24180, 443, 32768-6553532768-65535
    86.119.41.7080, 443, 32768-6553532768-65535
    86.119.42.23380, 443, 32768-6553532768-65535
    46.231.206.880, 443, 3478-3479, 32768-655380, 443, 3478-3479, 32768-65535
    46.231.206.980, 443, 3478-3479, 32768-6553580, 443, 3478-3479, 32768-65535

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