How to Manage Guest Informations
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      2. Guest Management
      3. How to Manage Guest Informations

      Change history of guest information

      In this article you'll learn how to call up and interpret the change history of your guests.

      Table of contents

      Retrieve change history

      You can find the change history in the Guest list.

      1. Search for the respective guest using the search function.
      2. Click History to view the guest's change history.

      show_guest_history_en

      Meaning of entries

      Depending on the type of change, different information is displayed. Each entry contains at least the following:

      • Type of change
      • Date and time of the change
      • Who made the change

      List of entries


      Creation
      All personal information, which is included when adding the guest, is listed.

      guest_history_creation_en


      Modification
      The changed guest info is listed; the old values are shown before the arrow and the new values are shown after the arrow.
      guest_history_edit_en

      Successful mail delivery
      Successful mail delivery is marked with a green envelope icon.

      guest_history_sending_ok_en

      Failed mail delivery 
      Failed mail delivery is marked with a red envelope symbol. Should this occur, an error message is usually displayed. Should there be reoccurring issues with failed mail delivery, please contact our support team at support@eyevip.ch and specify the error message.

      guest_history_sending_nok_en

      Pending mail delivery
      Pending mail delivery is marked with a gray envelope icon. As long as the envelope icon is not red or green, the email shouldn't be sent again.

      guest_history_sending_pending_en

      Attention: If the icon remains gray for more than 30 minutes, please contact our support at support@eyevip.ch. Please don't try to send the email a second time. If you've already done so, be sure to let us know in your support request, otherwise the email may be sent twice.


      Page view
      The entry contains the name of the page visited by the guest and is marked with the eye symbol.

      guest_history_page_view_en

      Good to know: The open rate of the emails is not measured in eyevip.